Returns & Exchanges
Here at My Knickers we want you to be happy with both our products and our service, however if for any reason you would like to exchange or return your items for a refund you can do so via the
terms and conditions below. This does not affect your statutory rights.
•Returns must be received by My Knickers within 10 days of the date you received your order. (7 days for Sale items). For international customers this is extended to 14 days;
•Items must be returned unworn, unwashed and in their original condition;
•Hosiery, thongs, bras, corsets, stockings and knickers cannot be returned for hygiene reasons.
•Bespoke and made to measure items are non returnable;
•We recommend you do not send back gift boxes as these will not be refunded.
Please Note: Orders which are returned that do not comply with our terms and conditions will be subject to a £3.95 handling charge for the goods to be sent back to you.
OFT Distance selling regulations (DSR)
In line with the DSRs, you have 7 working days (not including weekends or Bank Holidays) after you receive the goods from us to cancel your order and return them to us for a full refund or exchange, a restocking charge of £3.95 will be applied.
We will be happy to accept returned items outside of this period (14 days for UK orders), however this will not constitute a cancellation and we will therefore not be obliged to refund your
delivery charge unless we have made a mistake with your order. You should email or write to us with your order number should you wish to cancel.
In line with the DSRs, we cannot accept goods back that by reason of their nature cannot be returned. This includes hosiery, bras, corsets, stockings, thongs and knickers or self adhesive products which can be applied directly
to the skin. The DSR also gives us the right to not to accept back goods where the customer has not taken "reasonable care" of them - i.e. if they are marked or damaged an any way or if seals are broken
on liquids and cosmetic products. It also includes goods which are bespoke and have been made to the customers specification.